Sonata is a global software services company focused on one thing - helping you make an impact on business and drive value through your IT investments.
Our expertise and commitment in delivering complex strategic IT projects is the reason why we are a trusted service provider to Fortune 100 companies across the globe in the software product development and enterprise business segments. It’s a matter of great pride to us that many of these relationships have continued over decades.
Help customers adopt the services by providing "lite advisory" support on migration, architecture, development, and deployment topics by answering simple "how to" questions and for more complex asks, pointing customers to the best self-service resources available online and when applicable, making partner referrals via Pinpoint.
Identify incident trends (by customers) and help customers with root-cause analysis of these trends as able based on required access to tools, reports and teams.