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Technical Support Process - Voice
Date:
12/30/2017
Company Name:
Mphasis
Job Title:
Technical Support Process - Voice
Location:
Pune
Qualification:
Any Graduation
Job Type:
Private Job
Skills:
Excellent communication skills
Experience:
0-3Yrs exp
About Company:
Mphasis is a Pune based IT services company majority owned by Hewlett-Packard. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. MphasiS is ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011[2] with more than 40,000 employees [3] as of 2012. In February 2014 the Mphasis company changed its logo and the Brand Name as Mphasis Unleash the Next as it seeks to boost business other than from parent Hewlett-Packard, currently its largest client.


SkillSet:
Respond to customer queries via inbound calls. Update users about request status and close request when users are satisfied with solutions. Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
Mode
Mphasis, EON Kharadi Infrastructure Pvt Ltd, SEZ Plot # 1, Wing 2, Ground Floor, Cluster C, Kharadi, Pune - 411014.
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