Education Qualification: Graduate with 15 years of formal English Medium education.
Experience: Fresher or 6 months.
Knowledge: Pre-requisite: Candidate to be proficient in business writing skills.
Typing Speed: 25 words per minute with 90% accuracy.
Other Characteristics: Patience - Ability to deal with difficult, escalated emails.
High on confidence.
Complex problem solving (identification, resolution).
Passion to meet and exceed expectation.
Expressive - adequate articulation.
Ability to develop a rapport with every customer.